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FAQ

FAQ


The following are the most popular and Frequently Asked Questions to Rocky Mountain Decor. Click the questions below to view the corresponding answers.

 

Q. Does Rocky Mountain Decor wholesale its merchandise or have a separate wholesale organization?
 

No … Rocky Mountain Decor is a retail business and does not currently wholesale its products. However, we do offer a Designer Discount Program to qualified Interior Designers, Design companies and Resort or Property Management companies.

 

Q. Does Rocky Mountain Decor offer quantity or volume discounts?
 

Yes … Rocky Mountain Cabin Decor provides discounts for volume sales of most merchandise offered. The discounts are based upon several factors including the product requested, product price and volume or quantities of products purchased. For more information on volume ordering requirements and discount pricing, please e-mail us at customerservice@rockymountaindecor.com , or call us toll-free at (866) 207-0896

 

Q. Do you offer a Designer Discount Program or B2B discounts on rustic furnishings to Resort Property Management companies, Interior Designers or Design or Decorator firms, or others “in the business”?
 

Yes … Rocky Mountain Decor supports a Designer Discount Program to qualified Interior Designers, Design companies, and Resort or Property Management companies. Click here for more information and our request form.

 

 

Q. Can I order by regular mail or FAX?
 

Yes … If you prefer to fax your order to us, you may print the Rocky Mountain Decor Order Form directly from the Rocky Mountain Decor website and FAX the completed Order Form to: 1-866-489-8896. You may also send your order by postal mail to: Rocky Mountain Decor, Mail Orders, at 6D Dobson Way, Suite #220, Merrimack, NH 03054.

 

 

Q. I am having problems, or I am receiving an Error Message when performing the “Check Out” process. What should I do?
 

The Rocky Mountain Decor online purchase or Check Out process is relatively straight forward and self explanatory. Once you have identified all the merchandise or items you have chosen to purchase and “Added it/them all to Your Cart”, and clicked “Check Out”, the Rocky Mountain Decor Check Out process walks you through the purchase of your chosen rustic merchandise in 3 easy steps. However, we know that nothing works perfectly all the time and if something can go wrong, it will. Should you encounter any problem or error message with the Rocky Mountain Decor “Check Out” process, the easiest and most simple action to take is to email Rocky Mountain Decor Customer Service at customerservice@rockymountaindecor.com or call us toll-free at (866)207-0896  to resolve the problem. If there is a Check Out problem that is temporarily irresolvable, at minimum, Rocky Mountain Decor Customer Service can complete your order over the phone with you.

Some helpful “Check Out” hints; Make sure you enter your credit card number, billing and personal information exactly as your issuing bank has it on record. This applies to corporate credit cards as well.

Don’t use or enter “dashes” (-) in the credit card number.

Make sure you entered your credit card expiration date and year correctly as well as your card security code.

You may need to have “Cookies” enabled on your computer. “Cookies” allow you to put items in your Rocky Mountain Decor Shopping Cart so you can come back and continue shopping and eventually come back to check out at a later time. If you have “Cookies” turned off or disabled on your computer and choose more than one item, the browser will not archive all the items you have added to your cart. The Rocky Mountain Decor shopping cart Check Out process displays an error message should one try to add something to the cart when it recognizes that Cookies are disabled.

Once you have clicked “Check Out” and started the final purchase (check out) process, avoid attempting to go back and add more items to the cart. If you have another item to purchase after starting the Check Out process, complete the Check Out for the items already in your cart. Then, do a separate purchase for the item you forgot.

 

Q. Can you explain what “cookies” are and how Rocky Mountain Decor uses them?
 

“Cookies” are small pieces of information (data) that are stored in the memory of your computer’s browser on your hard drive. “Cookies” allow you to put rustic furnishing and accessory merchandise in your Rocky Mountain Decor Shopping Cart so you can return to continue shopping and eventually come back to check out at a later time. If you disable “Cookies” on your computer, you will likely experience Check Out problems, especially if you have more than one item at a time in your cart. “Cookies” are also used to help identify you and your account when you visit the Rocky Mountain Decor online store. Rocky Mountain Decor does not store any personal or financial information about you (except your name) using cookies. At any time you have the option to set your browser to either refuse “Cookies” or alert you when a “Cookie” is being sent so you can accept or decline it at your discretion.

 

Q. Is it safe for me to use my credit card when purchasing merchandise online from RockyMountainDecor.com? Is the RockyMountainDecor.com website and purchasing process secure?
 

Absolutely Yes and Yes ! … Using your credit card to make a purchase online with Rocky Mountain Decor is more secure and generally safer than using your credit card to make a purchase at your local store or shopping mall. The Rocky Mountain Decor online store, e-commerce shopping cart and hosting Web Server uses VeriSign™ Certified Secure Socket Layer (SSL) technology to make your purchasing experience with a credit card the safest means possible for you. SSL is a computer protocol developed for transmitting private documents and data via the Internet. SSL works by using a private key to encrypt data that’s transferred over the SSL connection. SSL guarantees information privacy and protects information in transmission between the Rocky Mountain Decor web server and your web browsers using 256, 128, 56 or 40-bit encryption, depending on your browser capability.

The Rocky Mountain Decor web server host integrates a dedicated Certified SSL to ensure the secure transmission of your sensitive information within our online store, and provides the added benefit of authenticating the Rocky Mountain Decor e-business for you. You can verify this and that the SSL Certificate is “Valid” by clicking the VeriSign™ insignia at the bottom of each page of the online store.

It’s all about trust—by utilizing an SSL Web Server Certificate, Rocky Mountain Decor is sending a clear signal to our customers that the information you submit online will not be intercepted while in transit, and that Rocky Mountain Decor is a verified, real-world organization. The real benefits to you are; Rocky Mountain Decor is in fact who we claim to be and thus the risks of doing business online are minimized (because we have come through the trusted and comprehensive VeriSign & trade authentication process).
Information exchanged with you is private and entirely protected from being viewed or tampered with.

 

Q. What is your privacy policy? How do you use my information?
 

At Rocky Mountain Decor, we recognize and respect the importance of maintaining the privacy of our customers. The Rocky Mountain Decor Privacy and Security Policy describes why we gather customer information, what information we collect, how we collect it, what we use the information for and how you can instruct us if you prefer to limit the use of that information.

 

Q. What if I have a question about my order? How can I find out about the status of my order?
 

Most of the questions you may have about your order or the status of your order will be provided to you automatically by Rocky Mountain Cabin Decor via email to your email address that you provide when placing your order. When you initially place an order online, you will receive immediately afterwards an automated purchase confirmation email from Rocky Mountain Cabin Decor with an Order ID number for your records and future reference. If you place an order with Rocky Mountain Cabin Decor over the phone or by snail mail, you will not receive this automated purchase confirmation or Order ID number.

Rocky Mountain Cabin Decor will process your order normally within 24-48 hours. At completion of your order being processed, whether you place your order online or by phone, fax or snail mail, you will receive an email which will include your Invoice number, an estimated ship date, and the status of your order to be shipped, such as ‘in stock — to ship in 1 to 2 business days’, ‘backordered’, ‘to be shipped direct from manufacturer’, etc.

When your merchandise has shipped or left the dock (via normal UPS or Federal Express Ground), you will receive another email from Rocky Mountain Cabin Decor informing you that your order has shipped, and providing you with the shipping tracking number information and the link to UPS or Federal Express to track your order. If your order is large and shipped by truck or “freight” direct from the factory, you will need to contact Customer Service at Rocky Mountain Cabin Decor for the tracking information. How to obtain and use tracking information and other shipping information is explained in the Rocky Mountain Cabin Decor Shipping policy.

You can contact Customer Service at Rocky Mountain Cabin Decor for any and all other questions related to your order or the status of your order. Customer Service at Rocky Mountain Cabin Decor can be reached by phone toll free at (970) 989-9330 or by email at CustomerService@RockyMountainDecor.com . Customer Service will answer any questions related to your order whether you placed your order online, by fax, by phone or by snail mail. Please provide Customer Service the Order ID number or your Invoice number that Rocky Mountain Cabin Decor sends to you automatically when your was place or processed. Also provide the order date, product number and include your name and complete shipping address. Customer Service will also answer your product related questions.

 

Q. What if I need to return something? What is your return policy?
 

Rocky Mountain Cabin Decor stands behind every product we sell and every product in our store or catalog comes with Rocky Mountain Cabin Decor’s 100% Satisfaction Guarantee. We would not expect you to furnish or decorate your home or cabin with rustic and western decor, rustic lighting or lodge style furnishings we would not put in our own home — period. More importantly, the absolute mission of Rocky Mountain Cabin Decor is having 100% customer satisfaction. A satisfied customer is a repeat customer, and our goal is for you to think of Rocky Mountain Cabin Decor without hesitation whenever you consider purchasing quality Rustic and Western decor, lighting and furniture. If you are not completely satisfied with your order when it arrives, you can return it to Rocky Mountain Cabin Decor no questions asked and hassle free at the address listed below. Rocky Mountain Cabin Decor will provide a prompt refund, or replacement of any item excluding original shipping and handling fees. Rocky Mountain Cabin Decor will refund or credit the value of the item purchased and any taxes you were charged. Shipping charges are generally non-refundable unless the item was defective or damaged. The customer shall pay return shipping fees. However, if Rocky Mountain Cabin Decor made a mistake on your order creating the necessity for return, return surface shipping charges will be reimbursed … Refunds will be credited to the same credit card as the original purchase.

Items may be returned to Rocky Mountain Cabin Decor for any reason within 30 days of purchase. Items damaged during shipment must be reported within 7 days of delivery to you. Packages received by Rocky Mountain Cabin Decor after the 30 day time period are subject to a 20% returned-item processing and re-stocking fee. Rocky Mountain Cabin Decor reserves the right to refuse merchandise returned after 60 days of being delivered.

While not mandatory, Rocky Mountain Cabin Decor would appreciate you indicating the reason for your return on the back of the invoice provided with your order for quality control purposes. Also indicate clearly whether it is being returned for refund or exchange.

If the package was damaged in shipment or was shipped direct from the manufacturer, please call Customer Service at (970) 989-9330 or via email at CustomerService@RockyMountainDecor.com before returning. Some products Rocky Mountain Cabin Decor sells are covered by a manufacturer’s warranty that requires items to be sent directly to the manufacturer for replacement or repair. These manufacturers have different return policies and addresses that the items need to be returned to.

Please insure the package for the full value of the purchased item for your protection, as Rocky Mountain Cabin Decor cannot be held responsible for products within uninsured shipments. COD’s are not accepted.

Please send Returns and Exchanges UPS ground or US Postal Service parcel post to:

Rocky Mountain Cabin Decor – Customer Returns
6D Dobson Way, Suite #220
Merrimack, NH 03054
Please call or email Customer Service at CustomerService@RockyMountainDecor.com before returning any purchased item so you can receive a Return Verification Number. The Rocky Mountain Cabin Decor returns department requests that you allow a 2-3 week turn around time for the issuance of credit or for the shipping of an exchange.
For additional information regarding Returns and Warranty information, please see the Rocky Mountain Cabin Decor Returns Policy.

 

Q. What are your shipping and handling policies?
 

Rocky Mountain Cabin Decor uses UPS (United Parcel Service) as its standard shipping method and service. Please provide a valid street address for delivery by UPS as UPS cannot deliver to P.O. Box addresses. Rocky Mountain Cabin Decor would prefer to ship to P.O. Box addresses only by exception or if no other address or alternative exists. All orders placed are normally processed within 24 hours, extending to sometimes 48 hours during the holiday seasons (please place your Christmas holiday gift orders early). In stock merchandise is shipped within 1-2 business days directly from Rocky Mountain Cabin Decor’s warehouse after processing. Please note that all items ordered at one time are not necessarily shipped together, depending upon the shipping origination point and methods. Standard UPS shipping charges are defined in the Rocky Mountain Cabin Decor Shipping Policy.

FREE SHIPPING

Rocky Mountain Cabin Decor offers FREE SHIPPING on orders with a value over $1,000 shipped via standard UPS methods. The Free Shipping offer is limited to the 48 contiguous states only. This free shipping policy does not apply to larger or heavier merchandise shipped by motor freight. In addition Rocky Mountain Cabin Decor will also offer special FREE SHIPPING promotions on varying purchase amounts from time to time.

PREMIUM SHIPPING

Premium shipping is available for stocked items in our local warehouse. Items that cannot be shipped using Premium shipping are noted in the detailed product description. The delivery time for Premium shipping is 3 to 4 business days from date of purchase within the 48 contiguous states only. The cost for Premium shipping is in addition to the regular ground shipping fee. Premium orders will be shipped via UPS Priority shipping. Free shipping promotional offers can not be used for express shipping orders. Express shipping is only available for orders shipped within the continental U.S.A.

2nd day and overnight shipments are available for stocked items upon request for an additional cost above the standard shipment rates. You will need to call for a quote if you choose this option.

All orders are sent insured.

TRACKING YOUR ORDER – UPS

Your order tracking number and the link to UPS is provided in your shipping confirmation email. Track your order using your UPS tracking number. Our quoted shipping fees are to destinations in the lower 48 contiguous states only. Additional fees may apply for orders to Alaska, Hawaii, and Canada – please contact Rocky Mountain Cabin Decor Customer Service at CustomerService@RockyMountainDecor.com for exact shipping charges.

SHIPPING TIMES

Shipping time for most items is 5 to 7 business days. Some items such as lamps, chandeliers, furniture and customized items may take up to 4 to 6 weeks for shipping time. Some of the products we sell may be shipped directly from the manufacturer. If you order more than one item you may receive your order in separate deliveries depending upon shipping origination points and methods. If you have a specific delivery time frame requirement, please discuss this requirement with Customer Service prior to order placement. Rocky Mountain Cabin Decor will not promise something we don’t believe is possible in order to make a sale. We will do our best to expedite your order, but cannot guarantee an exact delivery day.

METHOD OF SHIPPING FURNITURE & LARGER/HEAVIER ITEMS

We use UPS for those items which meet their size and weight limitations. Upon request and for an additional charge, we can expedite these shipments (see above).

Standard motor freight is used for larger or heavier items. Merchandise requiring shipping by motor freight usually requires additional handling fees and has a separate shipping cost structure. For merchandise shipped to addresses within the contiguous 48 states, Rocky Mountain Cabin Decor has indicated the freight shipping cost within the online product detail page within the item description. Your shipping charges will be included with the purchase as it would be with shipping by UPS. Upon prior notification, your furniture will be delivered “curbside”. You will need to be home to accept delivery and unload the merchandise.

When shipping merchandise by air or motor freight to Alaska, Canada or other destinations with addresses outside the 48 contiguous states, Rocky Mountain Cabin Decor will notify and inform you of the final shipping/freight cost by email or phone prior to completing the processing of your order. The Rocky Mountain Cabin Decor shipping rate table used for UPS and USPS shipments, and free shipping promotions do not apply for orders shipped to destinations outside the 48 contiguous states, Canada or other countries. Shipping rates to destinations outside the 48 contiguous states and other countries will be higher than normal shipping rates within the 48 contiguous states.

This Rocky Mountain Cabin Decor shipping cost to you will not include the cost of importing goods to Canada or any other country outside the U.S., such as customs costs, duties, taxes, brokerage fees, etc. These charges are not calculated or included by Rocky Mountain Cabin Decor during checkout, or order processing. The customer or recipient of the merchandise purchased is responsible for payment of all import duties, taxes and/or brokerage fees upon receipt of shipment. Rocky Mountain Cabin Decor advises you to consult your local customs office for more details about import duties, fees and taxes.

Please see the Rocky Mountain Cabin Decor Shipping Policy for additional shipping information.

 

Q. Do you ship to P.O. Box addresses?
 

Yes, however Rocky Mountain Cabin Decor uses UPS (United Parcel Service) as its standard shipping service. UPS cannot deliver to P.O. Box addresses. Rocky Mountain Cabin Decor can ship to a P.O. Box address if you do not have a valid street address, or to remote areas where P.O. Boxes are the only method used, or where no other address or alternative exists. When shipping to a P.O. Box, Rocky Mountain Cabin Decor will ship merchandise by USPS (United Stated Postal Service). The same Shipping Rates used for UPS will apply to USPS shipments to P.O. Boxes. These rates will not apply for shipments outside the 48 contiguous states or to other countries. (See Shipping Policies

 

Q. Do you ship to US military APO addresses?
 

Yes! When shipping to a Military APO address, as with shipping to a P.O. Box, Rocky Mountain Cabin Decor will ship merchandise by USPS (United Stated Postal Service). The same Shipping Rates used for UPS will apply to USPS shipments to US military APO box destinations. Shipping to US Military FPO destinations will usually incur additional cost. As with shipping merchandise by freight (see Shipping Policies). Rocky Mountain Cabin Decor will determine the final shipping cost and confirm with you of the final shipping cost by email or phone prior to completing the processing of your order.

 

Q. Can any of Rocky Mountain Cabin Decor products be customized or personalized?
 

Yes … There are two general categories of customizable and personalizable products: The customer may choose from a list of supplier defined customizations.

In the first category, there are a great variety of products within the Cabin Furniture, Rustic Lighting and Lodge Style Decor and Accessories departments where the customer can choose amongst many manufacturer offered customizations, such patterns, figures, styles, animals, finishes, sizes, etc. All customizations offered are defined in the Detailed Product Pages for that product. This is the online page you would be reviewing just prior to starting the Check-Out process. A few examples of Detailed Product Pages for Customizable products are viewable via the links below;

Hand Forged Iron Bar Stools
Customizable Forged Iron Beds
Wildlife Iron Mission Chandelier
Wildlife Fireplace Screen with Customizable Images
Metal Wall Art Mirrors with Customizable Images
Lifestyle Rustic Metal Welcome Sign

In the second category, there are a few products within the Rocky Mountain Cabin Decor store the customer can personalize. These products are largely limited to Cabin Signs and Plaques. All personalizable products offered are defined and any associated instructions are included in the Detailed Product Pages for that product. This is the online page you would be reviewing just prior to starting the Check-Out process. A few examples of Detailed Product Pages for Personalizable signs are;

Antique Style Sailing Sign
Black Bear Hunting &Fishing Metal Sign
Customizable Wood Ski Sign

 

Q. Is Rocky Mountain Cabin Decor open to suggestions from consumers?
 

Absolutely … Receiving feedback and suggestions from our customers is the greatest marketing and merchandising value available to Rocky Mountain Cabin Decor. We are always glad to hear from you, regardless of whether you have positive or negative news or feedback.

Rocky Mountain Cabin Decor does not claim to be perfect or suggest we have nothing left to learn. We strive to continually improve our product lines and service. There is no better way to grow and improve than to target those areas you tell us that are not meeting your expectations. If you have a problem with your delivery, receive a product that did not meet your expectations, or feel your best customer interests were not served as best as they could have been, please let us know promptly. Likewise, Rocky Mountain Cabin Decor wants to know what we are doing well, so we would love hearing from you when an “atta boy” or “pat on the back” is deserved.

To send a suggestion or comment to Rocky Mountain Cabin Decor, please e-mail us at CustomerService@RockyMountainDecor.com

 

Q. Do you support a reciprocal linking program? How do I include a link to the online Rocky Mountain Cabin Decor store in my website or online store?

Rocky Mountain Cabin Decor is happy to support reciprocal linking programs and linking exchanges with related companies in the log home, cabin style decor and home furnishings industries as a service to our customers and online visitors. We reserve the right to accept or decline reciprocal link programs or link exchanges to sites based upon site content, ranking, audience or business relevancy. We do not support 3-way reciprocal linking or exchange programs. Please see the “How to Link to Rocky Mountain Cabin Decor” page in this site …

If you would like Rocky Mountain Cabin Decor to support a “text” reciprocal linking or link exchange program with your site, please make that request by email at CustomerService@RockyMountainDecor.com . Please indicate the website and URL you are requesting that Rocky Mountain Cabin Decor place a link to on its website, along with the text and HTML you want Rocky Mountain Cabin Decor to use for the link. Also, let us know on which specific page and link category you will locate the reciprocal link back to Rocky Mountain Cabin Decor. We will respond with a confirmation usually within 48 hours.

To place a link to Rocky Mountain Cabin Decor on your site, please put the “text” and/or “image or banner” link to Rocky Mountain Cabin Decor (http://www.rockymountaindecor.com) under a resource (links) category on your site that would be most closely termed or associated with;

Home Decor or Home Furnishings
Rustic Decor / Furnishings
Cabin Decor / Furnishings
Western Decor / Furnishings

TEXT LINK

Rocky Mountain Cabin Decor — Leading Outfitter of Lodge Style Rustic Furniture and Lighting, Western and Cabin Bedding, Country Home Decorating Accessories, Fireplace Accessories, Log Bunk Beds, Antique Signs, Moose and Bear Theme Gifts and Decor, Metal Wall Art and more at www.rockymountaindecor.com

HTML

Rocky Mountain Cabin Decor – Leading Outfitter of Lodge Style Rustic Furniture and Lighting, Western and Cabin Bedding, Country Western Decor, Country Home Decorating Accessories, Fireplace Accessories, Log Bunk Beds, Antique Signs, Moose and Bear Theme Gifts and Decor, Metal Wall Art and more at www.rockymountaindecor.com

BANNER and HTML LINKS

If you want to use a linkable Rocky Mountain Cabin Decor logo or image for the link in your site, please read the instructions and choose from a library of downloadable images or banners on the “How to Link to Rocky Mountain Cabin Decor” webpage.

COMPANY INFORMATION

6D Dobson Way, Suite #220, Merrimack, NH 03054
Toll-free Number: (866) 207-0896
Fax Number: 866-489-8896
Website: www.rockymountaindecor.com
Email Address: CustomerService@RockyMountainDecor.com