Returns Policy

Every product in our store or catalog comes with Rocky Mountain Cabin Decor's 100% Satisfaction Guarantee. If you are not completely satisfied with your order when it arrives, you can return it to us hassle free at the address listed below. Rocky Mountain Cabin Decor will provide a prompt refund, or replacement of any item.

Items may be returned for any reason within 30 days of purchase. Damaged items must be reported within 7 days of delivery to you. Packages received by Rocky Mountain Cabin Decor after the 30 day time period are subject to a $5.00 returned-item processing fee.

Please indicate the reason for your return on the back of the invoice provided with your order. Also indicate clearly whether it is being returned for refund or exchange. If you are returning the item for alternative merchandise, please supply the complete product item code number(s) of the item(s) you wish to obtain as indicated in our on-line store or catalog, and include any additional remittance as necessary. Enclose a copy of the invoice in the package with the returned item

If the package was damaged in shipment or was shipped direct from the manufacturer, please call Customer Relations at 1-888-462-3785 or contact us by e-mail before returning. Some products Rocky Mountain Cabin Decor sells are covered by a manufacturer's warranty that requires items to be sent directly to the manufacturer for replacement or repair. These manufacturers have different return policies and addresses that the items need to be returned to.

If Rocky Mountain Cabin Decor made a mistake on your order creating the necessity for return, your return surface shipping charges will be reimbursed.

Rocky Mountain Cabin Decor will refund or credit the value of the item purchased and any taxes you were charged. Shipping charges are generally non-refundable unless the item was defective or damaged. However, if Rocky Mountain Cabin Decor made a mistake on your order creating the necessity for return, return surface shipping charges will be reimbursed ... Refunds will be credited to the same credit card as the original purchase.

Please insure the package for the full value of the purchased item for your protection, as Rocky Mountain Cabin Decor cannot be held responsible for products within uninsured shipments. COD's are not accepted.

Please send Returns and Exchanges UPS ground or US Postal Service parcel post to:

Rocky Mountain Cabin Decor - Customer Returns
4550 Roop Road
Gilroy, CA 95020

Please call or E-Mail before returning any item so you can receive a Return Verification Number. The returns department requests that we allow 2-3 weeks turn around time for the issuance of credit or for the shipping of an exchange.

All items sold are warranted against defects in workmanship and/or materials.   These types of defects will generally appear within the first year to a year and a half of use. Obvious abuse is not covered, but if any product sold by Rocky Mountain Cabin Decor fails in normal use, it can be returned for evaluation at any time.

In certain cases, manufacturer warranties, received with the product, will override our own. Unless otherwise specified by the manufacturer, the item must be returned to Rocky Mountain Cabin Decor for inspection.