This is such a great deal, we are only able to offer it to our continental US customers. We do have an International Checkout for our international customers. International Checkout can be found in your cart. For a shipping quote for international order, simply go to your cart and click International Checkout. Once there, simply enter in your Payment Method (the cart will not ask for all of your payment information right away. It is only looking for the method), your billing country, and destination country (if different from billing country). You will get a shipping quote right away!
STANDARD SHIPPING METHOD
Rocky Mountain Decor's standard shipping method is via UPS or FedEx. Must provide a valid street address at time of order, as neither UPS nor FedEx deliver to P.O. Box or APO addresses. Customers will be notified with additional shipping charges for orders shipping outside of the contiguous United States.
Deliveries that do not require a signature may be left in a safe place, out of sight and out of the weather, at the FedEx driver's discretion. This could include the front porch, side door, back porch or garage area. If deliveries require special delivery instructions they must be noted at time of order.
2nd Day shipments are available on some items upon request at an additional charge. Please call for quote.
Shipping times vary by product. Some of our products are shipped directly from the manufacturer and may take longer than one week for shipping. Please see the Shipping/Availability section on the product information page or email us at [email protected] for questions related to availability and delivery times.
METHOD OF SHIPPING FURNITURE & LARGER/HEAVIER ITEMS
We use UPS or FedEx for those items which meet their size and weight limitations. Upon request and for an additional charge, we can expedite these shipments (see above).
Standard motor freight is used for larger or heavier items. Upon prior notification, your furniture will be delivered "curbside". You will need to be home to accept delivery and unload the merchandise.You will be responsible for moving the furniture into the house and setting it up. We recommend having more than one person present when your furniture arrives to ensure you will have the help you may need. Assembly instructions are provided.
You are responsible for all freight charges and restocking fees if you refuse the delivery of the furniture. Both the freight charges and the restocking fee will be subtracted from your refund when you refuse delivery or cancel your furniture order while the merchandise is in transit. We do not ship furniture to Canada, Hawaii or Alaska.
MOTOR FREIGHT DELIVERY NOTIFICATION
On all motor freight deliveries, you will be notified via telephone by the delivery service at least 24 hours prior to delivery. The Rocky Mountain Decor staff will include your pre-delivery contact phone number and delivery address on the bill of lading. When your order has been shipped and the freight dispatcher contacts you, please verify (and clarify if necessary) your delivery destination. They will arrange for an approximate time of delivery, usually within a (4) four hour period of time.
NOTE: If no one is at home when delivery is attempted, you will incur a minimum re-delivery charge of $75.00 per order. Please make sure someone is at the delivery destination to receive the order.
If your home is not accessible by delivery truck we may have to transport your merchandise to the nearest accessible point and it will be your responsibility to provide pick-up and transportation to your home.
In some cases, remote delivery charges may apply. We will notify you prior to shipping if this should apply or call us if you are concerned.
Shipping time averages 7 seven working days, but can take as long as 3 to 4 weeks. If delivery contact is not made approximately (10) ten working days from shipping notification, you may want to check on the transit location of your order. Please e-mail us at [email protected] or call us at (866) 207-0896 with your invoice number and we will respond promptly with the most up-to-date information.
WHEN YOUR MERCHANDISE ARRIVES
Please be prepared to inspect your order when it arrives. Check the bill of lading and verify that the quantity of packages delivered agrees with what the BOL indicates left the factory. You may have to open the cartons, in the case of motor freight, to look for transit damage. Please do not sign the bill of lading until you are reasonably sure the merchandise has been delivered in good condition. Once you sign the bill of lading you become the legal owner of the product and we can not file a damage claim. This is standard for all Trucking Companies. If you should discover damage, it is your responsibility to notify us immediately, (866) 207-0896 or e-mail [email protected] . You must sign the bill of lading with a note describing the damage you see. We will be happy to handle the claim on your behalf and ship out a new product to you as soon as possible.
Although damage claims are rare, they can happen and your products are insured against freight damage. Should freight damage be determined, we will either arrange to have the merchandise repaired to factory new conditions or replaced at no cost to you and as expeditiously as possible.