The following are the most popular and Frequently Asked Questions to Rocky Mountain Decor. Click the questions below to view the corresponding answers.
Q. Does Rocky Mountain Decor wholesale its merchandise or have a separate wholesale organization?
Q. Does Rocky Mountain Decor offer quantity or volume discounts?
Q. Do you offer a Designer Discount Program or B2B discounts on rustic furnishings to Resort Property Management companies, Interior Designers or Design or Decorator firms, or others “in the business”?
Q. Can I order by regular mail or FAX?
Q. I am having problems, or I am receiving an Error Message when performing the “Check Out” process. What should I do?
Some helpful “Check Out” hints; Make sure you enter your credit card number, billing and personal information exactly as your issuing bank has it on record. This applies to corporate credit cards as well.
Don’t use or enter “dashes” (-) in the credit card number.
Make sure you entered your credit card expiration date and year correctly as well as your card security code.
You may need to have “Cookies” enabled on your computer. “Cookies” allow you to put items in your Rocky Mountain Decor Shopping Cart so you can come back and continue shopping and eventually come back to check out at a later time. If you have “Cookies” turned off or disabled on your computer and choose more than one item, the browser will not archive all the items you have added to your cart. The Rocky Mountain Decor shopping cart Check Out process displays an error message should one try to add something to the cart when it recognizes that Cookies are disabled.
Once you have clicked “Check Out” and started the final purchase (check out) process, avoid attempting to go back and add more items to the cart. If you have another item to purchase after starting the Check Out process, complete the Check Out for the items already in your cart. Then, do a separate purchase for the item you forgot.
Q. Can you explain what “cookies” are and how Rocky Mountain Decor uses them?
Q. Is it safe for me to use my credit card when purchasing merchandise online from RockyMountainDecor.com? Is the RockyMountainDecor.com website and purchasing process secure?
The Rocky Mountain Decor web server host integrates a dedicated Certified SSL to ensure the secure transmission of your sensitive information within our online store, and provides the added benefit of authenticating the Rocky Mountain Decor e-business for you. You can verify this and that the SSL Certificate is “Valid” by clicking the VeriSign™ insignia at the bottom of each page of the online store.
It’s all about trust—by utilizing an SSL Web Server Certificate, Rocky Mountain Decor is sending a clear signal to our customers that the information you submit online will not be intercepted while in transit, and that Rocky Mountain Decor is a verified, real-world organization. The real benefits to you are; Rocky Mountain Decor is in fact who we claim to be and thus the risks of doing business online are minimized (because we have come through the trusted and comprehensive VeriSign & trade authentication process).
Information exchanged with you is private and entirely protected from being viewed or tampered with.
Q. What if I have a question about my order? How can I find out about the status of my order?
Rocky Mountain Cabin Decor will process your order normally within 24-48 hours. At completion of your order being processed, whether you place your order online or by phone, fax or snail mail, you will receive an email which will include your Invoice number, an estimated ship date, and the status of your order to be shipped, such as ‘in stock — to ship in 1 to 2 business days’, ‘backordered’, ‘to be shipped direct from manufacturer’, etc.
When your merchandise has shipped or left the dock (via normal UPS or Federal Express Ground), you will receive another email from Rocky Mountain Cabin Decor informing you that your order has shipped, and providing you with the shipping tracking number information and the link to UPS or Federal Express to track your order. If your order is large and shipped by truck or “freight” direct from the factory, you will need to contact Customer Service at Rocky Mountain Cabin Decor for the tracking information. How to obtain and use tracking information and other shipping information is explained in the Rocky Mountain Cabin Decor Shipping policy.
You can contact Customer Service at Rocky Mountain Cabin Decor for any and all other questions related to your order or the status of your order. Customer Service at Rocky Mountain Cabin Decor can be reached by phone toll free at (970) 989-9330 or by email at CustomerService@RockyMountainDecor.com . Customer Service will answer any questions related to your order whether you placed your order online, by fax, by phone or by snail mail. Please provide Customer Service the Order ID number or your Invoice number that Rocky Mountain Cabin Decor sends to you automatically when your was place or processed. Also provide the order date, product number and include your name and complete shipping address. Customer Service will also answer your product related questions.
Q. What if I need to return something? What is your return policy?
Items may be returned to Rocky Mountain Cabin Decor for any reason within 30 days of purchase. Items damaged during shipment must be reported within 7 days of delivery to you. Packages received by Rocky Mountain Cabin Decor after the 30 day time period are subject to a 20% returned-item processing and re-stocking fee. Rocky Mountain Cabin Decor reserves the right to refuse merchandise returned after 60 days of being delivered.
While not mandatory, Rocky Mountain Cabin Decor would appreciate you indicating the reason for your return on the back of the invoice provided with your order for quality control purposes. Also indicate clearly whether it is being returned for refund or exchange.
If the package was damaged in shipment or was shipped direct from the manufacturer, please call Customer Service at (970) 989-9330 or via email at CustomerService@RockyMountainDecor.com before returning. Some products Rocky Mountain Cabin Decor sells are covered by a manufacturer’s warranty that requires items to be sent directly to the manufacturer for replacement or repair. These manufacturers have different return policies and addresses that the items need to be returned to.
Please insure the package for the full value of the purchased item for your protection, as Rocky Mountain Cabin Decor cannot be held responsible for products within uninsured shipments. COD’s are not accepted.
Please send Returns and Exchanges UPS ground or US Postal Service parcel post to:
Rocky Mountain Cabin Decor – Customer Returns
6D Dobson Way, Suite #220
Merrimack, NH 03054
Please call or email Customer Service at CustomerService@RockyMountainDecor.com before returning any purchased item so you can receive a Return Verification Number. The Rocky Mountain Cabin Decor returns department requests that you allow a 2-3 week turn around time for the issuance of credit or for the shipping of an exchange.
For additional information regarding Returns and Warranty information, please see the Rocky Mountain Cabin Decor Returns Policy.
Q. What are your shipping and handling policies?
Rocky Mountain Cabin Decor offers FREE SHIPPING on orders with a value over $1,000 shipped via standard UPS methods. The Free Shipping offer is limited to the 48 contiguous states only. This free shipping policy does not apply to larger or heavier merchandise shipped by motor freight. In addition Rocky Mountain Cabin Decor will also offer special FREE SHIPPING promotions on varying purchase amounts from time to time.
Premium shipping is available for stocked items in our local warehouse. Items that cannot be shipped using Premium shipping are noted in the detailed product description. The delivery time for Premium shipping is 3 to 4 business days from date of purchase within the 48 contiguous states only. The cost for Premium shipping is in addition to the regular ground shipping fee. Premium orders will be shipped via UPS Priority shipping. Free shipping promotional offers can not be used for express shipping orders. Express shipping is only available for orders shipped within the continental U.S.A.
2nd day and overnight shipments are available for stocked items upon request for an additional cost above the standard shipment rates. You will need to call for a quote if you choose this option.
All orders are sent insured.
TRACKING YOUR ORDER – UPS
Your order tracking number and the link to UPS is provided in your shipping confirmation email. Track your order using your UPS tracking number. Our quoted shipping fees are to destinations in the lower 48 contiguous states only. Additional fees may apply for orders to Alaska, Hawaii, and Canada – please contact Rocky Mountain Cabin Decor Customer Service at CustomerService@RockyMountainDecor.com for exact shipping charges.
Shipping time for most items is 5 to 7 business days. Some items such as lamps, chandeliers, furniture and customized items may take up to 4 to 6 weeks for shipping time. Some of the products we sell may be shipped directly from the manufacturer. If you order more than one item you may receive your order in separate deliveries depending upon shipping origination points and methods. If you have a specific delivery time frame requirement, please discuss this requirement with Customer Service prior to order placement. Rocky Mountain Cabin Decor will not promise something we don’t believe is possible in order to make a sale. We will do our best to expedite your order, but cannot guarantee an exact delivery day.
METHOD OF SHIPPING FURNITURE & LARGER/HEAVIER ITEMS
We use UPS for those items which meet their size and weight limitations. Upon request and for an additional charge, we can expedite these shipments (see above).
Standard motor freight is used for larger or heavier items. Merchandise requiring shipping by motor freight usually requires additional handling fees and has a separate shipping cost structure. For merchandise shipped to addresses within the contiguous 48 states, Rocky Mountain Cabin Decor has indicated the freight shipping cost within the online product detail page within the item description. Your shipping charges will be included with the purchase as it would be with shipping by UPS. Upon prior notification, your furniture will be delivered “curbside”. You will need to be home to accept delivery and unload the merchandise.
When shipping merchandise by air or motor freight to Alaska, Canada or other destinations with addresses outside the 48 contiguous states, Rocky Mountain Cabin Decor will notify and inform you of the final shipping/freight cost by email or phone prior to completing the processing of your order. The Rocky Mountain Cabin Decor shipping rate table used for UPS and USPS shipments, and free shipping promotions do not apply for orders shipped to destinations outside the 48 contiguous states, Canada or other countries. Shipping rates to destinations outside the 48 contiguous states and other countries will be higher than normal shipping rates within the 48 contiguous states.
This Rocky Mountain Cabin Decor shipping cost to you will not include the cost of importing goods to Canada or any other country outside the U.S., such as customs costs, duties, taxes, brokerage fees, etc. These charges are not calculated or included by Rocky Mountain Cabin Decor during checkout, or order processing. The customer or recipient of the merchandise purchased is responsible for payment of all import duties, taxes and/or brokerage fees upon receipt of shipment. Rocky Mountain Cabin Decor advises you to consult your local customs office for more details about import duties, fees and taxes.
Please see the Rocky Mountain Cabin Decor Shipping Policy for additional shipping information.
Q. Do you ship to P.O. Box addresses?
Q. Do you ship to US military APO addresses?
Q. Can any of Rocky Mountain Cabin Decor products be customized or personalized?
In the first category, there are a great variety of products within the Cabin Furniture, Rustic Lighting and Lodge Style Decor and Accessories departments where the customer can choose amongst many manufacturer offered customizations, such patterns, figures, styles, animals, finishes, sizes, etc. All customizations offered are defined in the Detailed Product Pages for that product. This is the online page you would be reviewing just prior to starting the Check-Out process. A few examples of Detailed Product Pages for Customizable products are viewable via the links below;
Hand Forged Iron Bar Stools
Customizable Forged Iron Beds
Wildlife Iron Mission Chandelier
Wildlife Fireplace Screen with Customizable Images
Metal Wall Art Mirrors with Customizable Images
Lifestyle Rustic Metal Welcome Sign
In the second category, there are a few products within the Rocky Mountain Cabin Decor store the customer can personalize. These products are largely limited to Cabin Signs and Plaques. All personalizable products offered are defined and any associated instructions are included in the Detailed Product Pages for that product. This is the online page you would be reviewing just prior to starting the Check-Out process. A few examples of Detailed Product Pages for Personalizable signs are;
Antique Style Sailing Sign
Black Bear Hunting &Fishing Metal Sign
Customizable Wood Ski Sign
Q. Is Rocky Mountain Cabin Decor open to suggestions from consumers?
Rocky Mountain Cabin Decor does not claim to be perfect or suggest we have nothing left to learn. We strive to continually improve our product lines and service. There is no better way to grow and improve than to target those areas you tell us that are not meeting your expectations. If you have a problem with your delivery, receive a product that did not meet your expectations, or feel your best customer interests were not served as best as they could have been, please let us know promptly. Likewise, Rocky Mountain Cabin Decor wants to know what we are doing well, so we would love hearing from you when an “atta boy” or “pat on the back” is deserved.
To send a suggestion or comment to Rocky Mountain Cabin Decor, please e-mail us at CustomerService@RockyMountainDecor.com
Q. Do you support a reciprocal linking program? How do I include a link to the online Rocky Mountain Cabin Decor store in my website or online store?
If you would like Rocky Mountain Cabin Decor to support a “text” reciprocal linking or link exchange program with your site, please make that request by email at CustomerService@RockyMountainDecor.com . Please indicate the website and URL you are requesting that Rocky Mountain Cabin Decor place a link to on its website, along with the text and HTML you want Rocky Mountain Cabin Decor to use for the link. Also, let us know on which specific page and link category you will locate the reciprocal link back to Rocky Mountain Cabin Decor. We will respond with a confirmation usually within 48 hours.
To place a link to Rocky Mountain Cabin Decor on your site, please put the “text” and/or “image or banner” link to Rocky Mountain Cabin Decor (http://www.rockymountaindecor.com) under a resource (links) category on your site that would be most closely termed or associated with;
Home Decor or Home Furnishings
Rustic Decor / Furnishings
Cabin Decor / Furnishings
Western Decor / Furnishings
Rocky Mountain Cabin Decor — Leading Outfitter of Lodge Style Rustic Furniture and Lighting, Western and Cabin Bedding, Country Home Decorating Accessories, Fireplace Accessories, Log Bunk Beds, Antique Signs, Moose and Bear Theme Gifts and Decor, Metal Wall Art and more at www.rockymountaindecor.com
Rocky Mountain Cabin Decor – Leading Outfitter of Lodge Style Rustic Furniture and Lighting, Western and Cabin Bedding, Country Western Decor, Country Home Decorating Accessories, Fireplace Accessories, Log Bunk Beds, Antique Signs, Moose and Bear Theme Gifts and Decor, Metal Wall Art and more at www.rockymountaindecor.com
BANNER and HTML LINKS
If you want to use a linkable Rocky Mountain Cabin Decor logo or image for the link in your site, please read the instructions and choose from a library of downloadable images or banners on the “How to Link to Rocky Mountain Cabin Decor” webpage.