At Rocky Mountain Decor, we strive to find only the best for our customers, but if you are not completely satisfied with your order when it arrives, you can return it hassle free. Many of our items are custom or made-to-order. Returns on all items may be subject to restocking fees. Rocky Mountain Decor will provide a prompt refund excluding the shipping fee, or replacement of any item. This applies to all items with the exception of customized & personalized orders. Please see below for return policy on customized & personalized items.
Items may be returned for any reason within 30 days of purchase. Damaged items must be reported within 7 days of delivery to you. Packages received by Rocky Mountain Decor after the 30 day time period are subject to an additional $15.00 returned-item processing fee.
Items sent back for refund MUST be returned in the original box and packaging. Items must also be in the same condition as sold in.
Clearance items are non-returnable, non-refundable and are available in limited quantities.
Customized, Personalized, and Mode-To-Order Items
We cannot accept returns or issue refunds for customized merchandise. Made-to-order merchandise may be canceled within 7 days of date of purchase. Made-to-order items canceled after 7 days or returned will be charged a 50% restocking fee in addition to the cost of return shipping/freight. We will replace the merchandise if it is damaged at no cost to you. Shipping dates for custom-made items are approximate and not a guarantee that the item will be completeed and ready to ship in that timeframe.
Please indicate the reason for your return on the back of the invoice provided with your order. Also indicate clearly whether it is being returned for refund or exchange. If you are returning the item for alternative merchandise, please supply the complete product item code number(s) of the item(s) you wish to obtain as indicated in our on-line store or catalog, and include any additional remittance as necessary. Enclose a copy of the invoice in the package with the returned item.
If the package was damaged in shipment or was shipped direct from the manufacturer, please call Customer Relations at (866) 207-0896 or contact us by e-mail at [email protected] before returning. Some products Rocky Mountain Decor sells are covered by a manufacturer's warranty that requires items to be sent directly to the manufacturer for replacement or repair. These manufacturers have different return policies and addresses that the items need to be returned to.
If Rocky Mountain Cabin Decor made a mistake on your order creating the necessity for return, your return surface shipping charges will be reimbursed.
Rocky Mountain Decor will refund or credit the value of the item purchased and any taxes you were charged. Shipping charges are generally non-refundable unless the item was defective or damaged. However, if Rocky Mountain Decor made a mistake on your order creating the necessity for return, return surface shipping charges will be reimbursed ... Refunds will be credited to the same credit card as the original purchase.
Please insure the package for the full value of the purchased item for your protection, as Rocky Mountain Decor cannot be held responsible for products within uninsured shipments. COD's are not accepted.
Please call before Returning or Exchanging items at 1-866-207-0896:
Please call or E-Mail before returning any item so you can receive a Return Verification Number. The returns department requests that we allow 2-3 weeks turn around time for the issuance of credit or for the shipping of an exchange.
All items sold are warranted against defects in workmanship and/or materials. These types of defects will generally appear within the first year to a year and a half of use. Obvious abuse is not covered, but if any product sold by Rocky Mountain Decor fails in normal use, it can be returned for evaluation at any time.
In certain cases, manufacturer warranties, received with the product, will override our own. Unless otherwise specified by the manufacturer, the item must be returned to Rocky Mountain Decor for inspection.
Additional exceptions may apply depending on the item.
If you need to return a gift, or have misplaced your packing list or invoice, and would like to obtain a replacement form - or if you have any other questions at all - please contact us toll-free at (866) 207-0896 or via E-Mail.